Automation and AI agents
Every company has work that somebody does by hand only because it has always been done that way. Moving data across, filling in the same documents, answering the same question for the tenth time. All of it can be set up once and forgotten.
How much time this actually eats
I am not guessing, because somebody counted. In April 2025 SW Research surveyed 503 owners of small and mid-sized Polish companies on behalf of HP.
- 44% work 40 to 50 hours a week, at least a full-time job
- managing email alone takes up to 10 hours a week
- 40% believe automation would hand them exactly those ten hours back
I like the second half of that study even more, because it says what those same people do not want automated. 82% do not believe AI will help them build client relationships, and 40% do not believe it handles creative work.
I agree with them, which is why I never propose that AI talks to your clients for you. What is there to reclaim is the ten hours, not the conversation.
This is already running somewhere
Bookings from three portals in one calendar. A car park by Katowice Airport was getting reservations from NextPark, ParkVia and its own form, each in a different format. They now land by themselves, the client gets a confirmation straight away, and the reminder the day before goes out with nobody touching it. How I built it
Nightly tender search. The automation goes through public procurement notices overnight and emails a report in the morning, but only when there is genuinely something there. Out of 1764 notices checked, 29 made the report. How I built it
This I build to order
I do not have these running for anyone yet, but it is the same work as above on different data.
Enquiries and quotes. A form submission lands in a spreadsheet and you know straight away it arrived. A quote builds itself from a template once you put in a few numbers.
Invoices and summaries. Invoices from your inbox file themselves into a folder and into a table. The monthly summary for the accountant assembles without you.
Repetitive replies. An agent reads the enquiry and drafts an answer that you read before it goes out. It pulls the facts out of a badly written email.
A tidy inbox. Sorting separates the urgent from the noise, so the important one does not get stuck under the thirtieth newsletter.
What it costs
| Service | Price | Market rate |
|---|---|---|
| One simple process — one source, one place of record | from 1 500 PLN | 1 500 – 3 000 PLN |
| A process with integration — several sources, alerts on failure, documentation, 30 days of fixes | 4 500 PLN | 3 000 – 10 000 PLN |
| A package of three processes — a whole flow: bookings + invoices + inbox | 9 000 PLN | 10 000 – 30 000 PLN |
| AI agent for enquiries | from 1 500 PLN | 4 000 – 20 000 PLN |
| Inbox triage | from 500 PLN | from 2 990 PLN |
| Ongoing care | from 200 PLN / month | 490 – 990 PLN / month |
Market rates are given for comparison, from published price lists of Polish automation companies, as of August 2026. Mine come out lower because I work alone and there is no office to cover.
How it goes
Half an hour, free. You show me what you do by hand. We talk about where your time goes. I will tell you what can be taken off your plate and what is not worth touching, because some things really are cheaper left to a person.
Within a day. You get a scope and a price. What we build, what it costs and when it will be ready, with no "depending on" line items. You get it either way, even if that is where we stop.
About two days. The first working version stands. We take one process, the one that wears you down most, and after two days you have something working to look at. Then we refine it together until it fits the way you actually work. You switch over only when you decide it is ready.
Then, if you want it. I keep it running. One day something will break, or you will want it changed — a new service, a different calculation, sent somewhere else. Then somebody has to sit down to it. With ongoing care, that somebody is me.
Common questions
Will I have to buy extra software?
I start with what you already have. Some of it I build on Google Workspace, some of it locally on your own machine. That depends on the project and on how you prefer to work. Either way you can build more than most people suspect.
If your process outgrows them, I do the research and pick a tool to fit what you actually do, not the other way round. I will always tell you what it costs and why, before you buy anything. I take no commission and have no arrangement with any vendor.
Will the AI write to my clients on its own?
No, unless you explicitly ask for it. By default the agent prepares the reply and leaves it in drafts. You read it and you send it.
That is slower, I know. But a model can write something foolish with complete confidence, and it is you, not me, who will be explaining it to your client. So I start with the version where a human has the last word.
What happens when it stops working?
One day it will, that is not an "if". The portal rebuilds its panel, a supplier changes the file format, somebody adds a column to a spreadsheet and the automation no longer recognises what it is looking at.
That is why every system I build raises its hand when it does not understand something, instead of quietly losing bookings. That is the difference between "we had a problem on Tuesday" and "we have been missing half our bookings for a month".
My process is unusual, surely this will not work?
Usually it will. More often the real problem is different: sometimes it is simply not worth it. If you do something once a month for ten minutes, automation will never pay for itself, and you will hear that from me plainly instead of a quote.
See specific cases
- Booking automation — bookings from several portals in one calendar, on the example of a system that is already running
- Automatic email sorting — what can be sorted on its own, and what is better not attempted
- An AI agent for a small company — what it is good for, and what not
- What automation costs — price ranges and the break-even point
Have an idea that is not on this list?
The interesting cases rarely fit ready-made categories. If you keep thinking “this could run itself in my business”, write to me, even if you have no idea whether it is feasible.
I will tell you straight whether it can be done, what it would cost and whether it is worth it.